Frequently Asked Questions (FAQ)
SHOP EIGHT is an online retail store offering a wide range of products, including fashion, electronics, home essentials, and more. We are committed to providing quality products at affordable prices.
SHOP EIGHT operates from Perth, Western Australia, serving customers across Australia.
You can reach us via the contact page, our whatsapp chat; 0422864475 or our email at info@shopeight.com.au.
Simply browse our website, add products to your cart, and proceed to checkout. Follow the prompts to enter your details and complete your order.
We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.
Currently, we ship to Australia, New Zealand, US, Canada and Europe. We may expand our shipping options in the future.
Standard shipping takes 3-7 business days, while express shipping typically takes 1-3 business days.
Once your order is shipped, we will send you a tracking number via email so you can monitor the delivery progress.
We accept returns within 30 days of purchase for unused and undamaged items in their original packaging. Please refer to our Refund & Returns Policy for more details.
To start a return, email us at refunds@shopeight.com.au with your order number and reason for return.
Once we receive and inspect the returned item, refunds are processed within 7 business days.
No, you can check out as a guest. However, creating an account allows for faster checkout and order tracking.
Yes, we follow strict security protocols to protect your data. Refer to our Privacy Policy for more information.
Yes, we run seasonal promotions and exclusive discounts for our subscribers. Sign up for our newsletter to stay updated.
No, only one discount code can be applied per order unless stated otherwise.
Try clearing your browser cache or using a different browser. If the issue persists, contact us at info@shopeight.com.au.
Check your spam or junk folder. If it’s still missing, contact us so we can resend it.
Yes, we offer bulk pricing for large orders. Contact us at info@shopeight.com.au for more details.
We welcome collaboration opportunities! Please reach out to us at info@shopeight.com.au with your proposal.
No, we operate exclusively online to keep our costs low and pass the savings on to our customers.
Subscribe to our newsletter and follow us on social media for the latest updates and deals. For any other inquiries, feel free to reach out to us at info@shopeight.com.au.