Shipping Destinations & Fees
Shopeight ships to the following locations:
- Australia – All regions within Australia.
- United Kingdom (UK) – Including England, Scotland, Wales, and Northern Ireland.
- Europe – Major countries and regions across Europe.
- United States of America (USA) – All 50 states.
- United Arab Emirates (UAE) – Major cities and regions.
We are pleased to offer free shipping on all orders, regardless of destination. You won’t be charged any shipping fees during checkout.
Order Processing Time
Once you place your order, our team will get to work on it right away. Please allow up to 3 business days for us to process and prepare your order before it ships. During this processing period, we verify your payment, check stock availability, and carefully pack your items. (“Business days” are Monday through Friday and do not include weekends or public holidays.)
Delivery Time
After your order has been dispatched, delivery typically takes 7–10 business days. This timeframe is an estimate and can vary slightly depending on your location and any potential customs procedures (for international shipments). Please note that delivery times exclude weekends and public holidays. Rest assured, we aim to get your order to you as quickly as possible and will keep you updated if there are any unexpected delays.
Shipping Carriers & Tracking
We work with trusted shipping carriers to ensure your package arrives safely and on time. Our primary delivery partners include Australia Post, FedEx, DHL, and other reliable courier services. We will choose the best carrier for your order based on your destination and order size.
Order Tracking: Every shipment comes with a tracking number. Once your order is on its way, we will send you a shipping confirmation email that includes a link to track your package online. This way, you can follow your order’s journey from our warehouse to your doorstep.
Shipping Restrictions
To guarantee successful delivery, please be aware of the following restrictions:
- We do not ship to P.O. boxes or APO/FPO addresses. A physical street address is required for delivery.
- We currently cannot ship to very remote or outlying areas. If we determine your address falls outside our delivery range, we will contact you to discuss alternative arrangements or issue a refund.
These restrictions help us ensure that your package is delivered securely using our approved carriers.
Returns & Refunds
If you need to return an item or require a refund, please refer to our Returns & Refunds Policy for detailed instructions. We want you to be completely satisfied with your purchase, and our returns policy outlines how we can assist you with exchanges, returns, or refunds. Feel free to reach out to our customer service team if you have any questions or need further assistance regarding a return.
Contact Us
If you have any questions about our shipping policy or need help with an order, please contact our support team at support@shopeight.com.au. We are here to help and will respond as quickly as possible.